Although we try to respond back to your help desk tickets as soon as we can, sometimes certain issues can take longer to resolve. Generally the best way to get an update to your ticket is to reply back to the email that corresponds to the ticket in question and ask for an update. If this fails, please open a new ticket.
We also have 24-hour phone support so you can always call us at anytime and we can help you solve your issue over the phone.
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